Fileio Support

Does Fileio connect to cloud storage?

No. Fileio does not connect to Google Drive or Dropbox and does not provide cloud synchronization or backup.

Does Fileio require an account?

No. Fileio has no account or login. Core features are free, and optional Fileio Pro features are available through monthly or yearly subscriptions.

How do Fileio Pro purchases work?

Apple App Store processes iOS purchases and Google Play processes Android purchases. RevenueCat is used to show products, confirm Pro access, and restore purchases. Fileio does not send your document contents to RevenueCat.

How does Private Vault protect files?

Private Vault files are encrypted locally with AES-256, and the Vault automatically locks when you leave the app. Keep your device protected and maintain separate copies of important documents.

Where are my files and settings stored?

Imported files, scanned PDFs, recent-file information, favorites, and settings are stored locally on your device and are not automatically uploaded to JonnyLab servers.

What can Reset App Data remove?

Reset App Data deletes files managed inside Fileio and the app's local metadata. Keep a separate copy of anything important before resetting the app.

When does Fileio use the camera?

Only when you choose the document scanning feature. Captured images are processed on your device to create and locally store a PDF.

When is a file sent to another app?

Only when you explicitly choose Share or Open With and select an external app. That app's terms and privacy practices apply after it receives the file.